Privacy policy

Ajay Kumar Rayini ("we") operates Luvoca. This policy explains what we collect and why, in line with India's Digital Personal Data Protection Act, 2023.

What we collect

• Account: email or Google sign-in, name you give, date of birth (to confirm you are 18+), language.
• Conversations: your messages, voice notes and call transcripts, so the companion can reply and remember. Stored encrypted.
• Payments: subscription status and payment references from our payment partner. We never receive your UPI PIN or full card number.
• Device: push-notification token, basic diagnostics.

How we use it

Only to provide the service: generating replies, voice and calls, reminders you opted into, billing, safety and support. We do not sell your data or use it for advertising.

Who processes it

Hosting and database (Supabase), AI model providers that generate replies and voices, payment processing (Juspay and connected banks), and push notifications (Expo/Google). Each processes data only on our instructions.

Retention and your rights

We keep your data while your account exists. Delete your account in Settings → Delete account, and your data is erased within 30 days (payment records are kept as tax law requires). You can ask for access, correction or erasure at support@luvoca.in.

Children

Luvoca is not for anyone under 18. We delete accounts we learn belong to minors.

Grievance officer

Ajay Kumar Rayini, 1-2-12/C2, Hanuman Nagar, Peddapalli, Telangana 505172, support@luvoca.in, +91 79899 94695. We acknowledge complaints within 48 hours and resolve them within 30 days.